"We count on you"
Xiaolei and Yang
"With you guidance, magic happened"
Derek and Jillian
"We are writing to express our complete satisfaction with Rachel Pong as a realtor. Throughout the entire process, Rachel was professional, conscientious and motivated. We always felt as though we were her only - and very special - clients.
We were the first time buyers, and knew nothing about purchasing a house. We first met Rachel during an open house, where she was representing the seller. She was so nice and friendly, as well as willing to answer any of our question about the house (which we had a lot), that we immediately felt for her and the house.During the purchase process she was always there for us with any help we needed any time of the day and night. She always did more than we expected from her. No small detail about the deal was left out. She was going an extra mile for us, and helped us a lot.
We were very lucky to have Rachel as our realtor, and we would definitely recommend her as the best agent you could have."
Anatoly Ivanov and Olga Fedorova
"Reliable and Trustworthy"
"You have a great reputation. You are reliable and trustworthy. I will certainly refer you to my colleagues who are preparing for the down payment to purchase their dream house soon."
"I have no doubt in her ability whatsoever to help me find the perfect house."
"Rachel have been working with me more than a year since I started my house search in 2018. I was the first-time homeowner with little or no prior experience when it comes to the housing market in the Bay Area, but Rachel has always been patient with me. She guided me through the house buying process step by step and always has this amazing ability to get additional critical information from the listing agents. She is detail-oriented and always looks out for me. Given her years of experience in the Bay Area, I have no doubt in her ability whatsoever to help me find the perfect house. She is incredibly hard working, extremely efficient, and always flexible when we meet up to see potential houses. Oftentimes she would be able to pick out things that I had missed earlier so that I don’t make a mistake - it has become clear from the very first beginning that her intention is to help me find the perfect house and not just to sell any property. Also, I really appreciate her willingness to work with my challenging schedules because I know it cannot be easy when your client is busy 7 days a week and is out of the town or even country occasionally. Even after the contract is signed, she continues to follow up with me after close of escrow and makes sure that I have everything I need to make the transition as smooth as possible. I have no reservations to recommend her to any of my close friends and family because I know that Rachel will do an outstanding job and whoever works with her will have no problem finding their dream home!"
"Your style/taste is definitely in line with our expectation."
"We were very impressed with the houses you referred. Your style/taste is definitely in line with our expectation. We were so glad that we met you on Sunday. We feel your working style matches our pattern as we like to explore on our own with agent recommendations and researches. and it looks like you did a lot of homework for you clients which is awesome."
"She listened to our needs and provided valuable inputs."
"It was a great pleasure having Rachel Pong as our realtor. Her professionalism, dedication, real estate knowledge and experience benefit us tremendously in our first house purchase. She listened to our needs and provided valuable inputs. Because of the pleasant experience working with her, we have referred her to a lot of our friends who are either buying or selling houses."
"She is extremely knowledgeable about the market."
"Rachel is one of the most hard-working people I have met in my life. She is extremely knowledgeable about the market. She gives us many suggestions and directions on how and where to choose a property that fits our needs. Once you work with her and get to know her, you know that she is definitely the kind of realtor that you want to be on your team."
Mary Lai and Ben Lai
"I can’t thank you enough for guiding me through this."
"I am very happy with the purchase. I can’t thank you enough for guiding me through this. I felt you had so much insight and helpful thoughts every step of the way. Many thanks for your coaching! I loved working with you. Trying to find new clients for you here at work."
"Thank you for your help."
"Rachel, we really think you are the best. You give your heart to serve your clients. We will strongly recommend you to our friends or colleagues who have real estate needs. It is so important to have a good realtor. We were so lucky to have the opportunity to work with you. Thank you for your help."
"She is also well connected and very helpful in getting supports a home buyer needs."
"Rachel works very hard, responds to requests/questions quickly (be there in late evening or early morning in weekends) and always does her best to accommodate the client's schedule. She is knowledgeable about real estate. She is also well connected and very helpful in getting supports a home buyer needs. When we were trying to meet a deadline and I was not able to get an immediate response from my original service provider, Rachel picked up the phone and had another well-known provider call me back. I was very impressed."
"If you are looking for a realtor, she is THE ONE. Call her!"
"Finally, we have settled in our new home. Felt so lucky that we worked with super realtor Rachel Pong. Thumb Up!!! She is our advocate during the whole process. Saved us time and money. She paid attention to detail and negotiated with the tough seller for us on many issues, checked the process and solved all the problems we encountered during the transaction. We were so happy to have her as our realtor. What more can we ask for! If you are looking for a realtor, she is THE ONE. Call her!"
"Impressed by her professionalism and knowledge of this area, we immediately decided to work with her."
"I would also like to add my thanks. You have made an amazing effort for us and I am so glad that you are our real estate agent. I think that your efforts were a real deciding factor in our getting this property.
We met Rachel at an open house. Impressed by her professionalism and knowledge of this area, we immediately decided to work with her. And we have never regretted of this choice. Without her help and good judgment, we might still be out there every weekend searching for houses, regretting of the missed opportunities! The signature of Rachel’s work style is “strait forward”. She never hid her opinions of the house we liked, and always put our best interest first. Besides being responsive and dependable professional, Rachel also touched me deeply with her compassion as a friend. She was always there to help, with or without our asking. She’s been extremely helpful source for everything. We would certainly continue to refer Rachel to our friends."
Sunil znd Sunita Mathur
"Rachel represented us in both transactions as our listing agent and selling agent."
"Actually, Rachel helped us bought our first home, a townhouse in Cupertino back in 2006. Because of her excellent professional service, she came out our mind right away when we decided to sell our townhouse and buy a single family house in the end of January 2012. This time, Rachel represented us in both transactions as our listing agent and selling agent.
We set a very ambitious plan, which was to sell the townhouse at the shortest time window with the best price, and then purchase a single family house within two months. Many our friends and colleagues and real estate agents did not believe we could make this sell and buy process happen in such a short time window. But we did it! Rachel helped us sold the townhouse in one week at a much higher price than we expected! In addition, she also helped us bought our single family house within our price budget timely!
Without Rachel's professional experience in housing market and her extreme dedication to help us to achieve the challenging task, we would not have had accomplished our goal.
I have been telling my friends and colleague about our story and they are becoming very interested in Rachel. I'm sure Rachel will help my friends and colleagues, and of course you to sell your house at the best possible price and buy your dream house."
Takanori Okuma & Yun Cao
"She also takes great care of her client even after the closing."
"What Rachel impresses me the most is that she works very hard for our needs, very knowledgeable, persistent, understands our thinking and won't try to push you into a deal. She also takes great care of her client even after the closing. After we moved into our new house one year later, she found us a great interest rate, with her help, we did refinance and saved over $1000 per month."
Vivian Hu and Mark Guan
"You have truly set yourself apart as an agent by offering exceptional service and commitment throughout the entire process."
"We are delighted that you represented us to sell our home in Cupertino and to purchase our new home in Saratoga. You have truly set yourself apart as an agent by offering exceptional service and commitment throughout the entire process. Anyone who has sold and bought a home in Silicon Valley knows the challenges involved, but having the right agent can make it all work out successfully. We benefited from Rachel's deep knowledge of the local real estate markets, marketing strategies, early looks at new listings, assistance with contractors, and in many other ways too numerous to mention. The net result is that Rachel really does bring tremendous value to the table for anyone seeking to buy or sell in the South Bay area. Thanks to Rachel, we sold our home 4 days after listing with 20 offers, and are now located just where we desired for our family. Thanks again!"
William and Yoshiko Barthell
"We are very glad that you were our agent, and we will definitely recommend your service to others."
"We would like to thank you for helping us getting our first home. We really appreciate your dedication on following up all the issues especially when the listing agent and other parties had failed to deliver. We are very glad that you were our agent, and we will definitely recommend your service to others."
Wilson Jiang and Xiao Huan Jiang
"Overall, I would say Rachel is not just a house purchasing agent, but a close friend who will try her best to help you solve issues."
"Before we got to know Rachel, we did a survey on our friends and colleagues regarding their house purchasing agent. To our surprise, most of them are not positive with their agents at all. Only two of them are very happy with their agents and purchasing experiences. They both strongly recommend me to get in touch of their agents. It turned out that it actually points to the same person - Rachel Pong.
Before we worked with Rachel, we already spend several months with our former agent but without result, we almost lost confidence to be able to find a right house for us. Then quickly Rachel's strong passion and proactive working style gave us much more confidence. She delivered useful house and real estate related information to us by daily basis. Only after two weeks, Rachel identify one possible house at the area where we wanted to buy. She led us walk through the house and quickly follow-up on the offer preparation and submission. She also proactively get in touch with listing agent to get first hand information. We went from the first offer to closing in less than 21 days. The entire buying process could not have been more user-friendly. I would say without her we could not get the deal done in such short term smoothly.
After we closed the deal, Rachel also proactively follow up on the post sales issues related to minor issue fix and service professional recommendation and negotiations. Overall, I would say Rachel is not just a house purchasing agent, but a close friend who will try her best to help you solve issues."
Xiaoqin Liu and Jing Liu
"We highly recommend you."
"We have been working with quite a few agents, but you are the best. We highly recommend you. Next year, our parents will move to Bay Area and they would definitely want you to help them to find their dream house."
"I’m impressed with your proactive work."
"I’m impressed with your proactive work. This is what every agent should do: give clients info without asking. Please keeps the hard work coming. Thanks."