We are delighted that you represented us to sell our home in Cupertino and to purchase our new home in Saratoga.  You have truly set yourself apart as an agent by offering exceptional service and commitment throughout the entire process.  Anyone who has sold and bought a home in Silicon Valley knows the challenges involved, but having the right agent can make it all work out successfully.  We benefited from Rachel's deep knowledge of the local real estate markets, marketing strategies, early looks at new listings, assistance with contractors, and in many other ways too numerous to mention.  The net result is that Rachel really does bring tremendous value to the table for anyone seeking to buy or sell in the South Bay area.  Thanks to Rachel, we sold our home 4 days after listing with 20 offers, and are now located just where we desired for our family.  Thanks again!

William and Yoshiko Barthell
 
 
Actually, Rachel helped us bought our first home, a townhouse in Cupertino back in 2006. Because of her excellent professional service, she came out our mind right away when we decided to sell our townhouse and buy a single family house in the end of January 2012. This time, Rachel represented us in both transactions as our listing agent and selling agent.

We set a very ambitious plan, which was to sell the townhouse at the shortest time window with the best price, and then purchase a single family house within two months. Many our friends and colleagues and real estate agents did not believe we could make this sell and buy process happen in such a short time window. But we did it! Rachel helped us sold the townhouse in one week at a much higher price than we expected! In addition, she also helped us bought our single family house within our price budget timely!

Without Rachel's professional experience in housing market and her extreme dedication to help us to achieve the challenging task, we would not have had accomplished our goal.

I have been telling my friends and colleague about our story and they are becoming very interested in Rachel. I'm sure Rachel will help my friends and colleagues, and of course you to sell your house at the best possible price and buy your dream house.

Takanori Okuma & Yun Cao

 

Before we got to know Rachel, we did a survey on our friends and colleagues regarding their house purchasing agent. To our surprise, most of them are not positive with their agents at all. Only two of them are very happy with their agents and purchasing experiences. They both strongly recommend me to get in touch of their agents. It turned out that it actually points to the same person - Rachel Pong

Before we worked with Rachel, we already spend several months with our former agent but without result, we almost lost confidence to be able to find a right house for us. Then quickly Rachel's strong passion and proactive working style gave us much more confidence. She delivered useful house and real estate related information to us by daily basis. Only after two weeks, Rachel identify one possible house at the area where we wanted to buy. She led us walk through the house and quickly follow-up on the offer preparation and submission. She also proactively get in touch with listing agent to get first hand information. We went from the first offer to closing in less than 21 days. The entire buying process could not have been more user-friendly. I would say without her we could not get the deal done in such short term smoothly.

After we closed the deal, Rachel also proactively follow up on the post sales issues related to minor issue fix and service professional recommendation and negotiations.

Overall, I would say Rachel is not just a house purchasing agent, but a close friend who will try her best to help you solve issues.

Xiaoqin Liu & Jing Liu

 

I would also like to add my thanks. You have made an amazing effort for us and I am so glad that you are our real estate agent. I think that your efforts were a real deciding factor in our getting this property.
 
We met Rachel at an open house. Impressed by her professionalism and knowledge of this area, we immediately decided to work with her. And we have never regretted of this choice. Without her help and good judgment, we might still be out there every weekend searching for houses, regretting of the missed opportunities! The signature of Rachel’s work style is “strait forward”. She never hid her opinions of the house we liked, and always put our best interest first. Besides being responsive and dependable professional, Rachel also touched me deeply with her compassion as a friend. She was always there to help, with or without our asking. She’s been extremely helpful source for everything. We would certainly continue to refer Rachel to our friends.
 
Sunil & Sunita Mathur
 
 
We met Rachel at an open house. Impressed by her professionalism and knowledge of this area, we immediately decided to work with her. And we have never regretted of this choice. Without her help and good judgment, we might still be out there every weekend searching for houses, regretting of the missed opportunities! The signature of Rachel’s work style is “strait forward”. She never hid her opinions of the house we liked, and always put our best interest first. Besides being responsive and dependable professional, Rachel also touched me deeply with her compassion as a friend. She was always there to help, with or without our asking. She’s been extremely helpful source for everything. We would certainly continue to refer Rachel to our friends.
 
Wei Wang & Jun Ruan
 
 
It was a great pleasure having Rachel Pong as our realtor. Her professionalism, dedication, real estate knowledge and experience benefit us tremendously in our first house purchase. She listened to our needs and provided valuable inputs. Because of the pleasant experience working with her, we have referred her to a lot of our friends who are either buying or selling houses.
 
Emily Ji
 
 
Rachel is one of the most hard-working people I have met in my life. She is extremely knowledgeable about the market. She gives us many suggestions and directions on how and where to choose a property that fits our needs. Once you work with her and get to know her, you know that she is definitely the kind of realtor that you want to be on your team.
 
Mary Lai & Ben Lai
 
 
We were very impressed wiht the houses you referred. Your style/taste is definitely in line with our expectiation. We were so gled that we met you on Sunday. We feel your working style matches our pattern as we like to explore on our own with agent recommendations and researches. and it looks like you did a lot of homework for you clients which is awesome.
 
Betty Koon
 
 
What Rachel impresses me the most is that she works very hard for our needs, very knowledgeable, persistent, understands our thinking and won't try to push you into a deal. She also takes great care of her client even after the closing. After we moved into our new house one year later, she found us a great interest rate, with her help, we did refinance and saved over $1000 per month.
 
Vivian Hu & Mark Guan
 
 
We are writing to express our complete satisfaction with Rachel Pong as a realtor. Throughout the entire process, Rachel was professional, conscientious and motivated. We always felt as though we were her only - and very special - clients.

We were the first time buyers, and knew nothing about purchasing a house. We first met Rachel during an open house, where she was representing the seller. She was so nice and friendly, as well as willing to answer any of our question about the house (which we had a lot), that we immediately felt for her and the house.

During the purchase process she was always there for us with any help we needed any time of the day and night. She always did more than we expected from her. No small detail about the deal was left out. She was going an extra mile for us, and helped us a lot.

We were very lucky to have Rachel as our realtor, and we would definitely recommend her as the best agent you could have.

Happy homeowners,
 
Anatoly Ivanov & Olga Fedorova
 
 
I’m impressed with your proactive work. This is what every agent should do: give clients info without asking. Please keeps the hard work coming. Thanks.
 
Young Set
 
 
We would like to thank you for helping us getting our first home. We really appreciate your dedication on following up all the issues especially when the  listing agent and other parties had failed to deliver. We are very glad that you were our agent, and we will definitely recommend your service to others.
 
Wilson Jiang & Xiao Huan Jiang
 
 
Rachel works very hard, responds to requests/questions quickly (be there in late evening or early morning in weekends) and always does her best to accommodate the client's schedule. She is knowledgeable about real estate. She is also well connected and very helpful in getting supports a home buyer needs. When we were trying to meet a deadline and I was not able to get an immediate response from my original service provider, Rachel picked up the phone and had another well-known provider call me back. I was very impressed.
 
S. N.